A New Era of Technology

Stepping into a New Era of Technology: Where Speed Meets Purpose

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In retail, big data, AI, IoT, AR, and VR will enable a better understanding of consumer preferences, while computer vision will transform experiences in mobile and physical retail. This sector needs to quickly adopt the right technologies to integrate eCommerce and mobile shopping systems for re-imagined omnichannel experiences, lest they lose the advantage gained during the pandemic.

Media and telecommunications, which have been seeing low growth in the past few years will have to look at digital disruption as a ‘do-or-die’ opportunity to re-establish themselves through innovative offerings. The energy and utility industry must leverage big data, IoT, digital business technology platforms, and software-defined assets to enable intelligent operations and create new energy provisioning models. The education domain must continue to merge mobility, cloud, and video to provide a ‘connected experience’ across different delivery platforms, leveraging VR, AR, and AI. With the future of work changing, this industry needs to prepare students for the new future of work.

Talent – bringing it all together

Clearly, technology is set to revolutionize business and the economy. Yet, technology and business transformation can happen only if we pay close attention to talent transformation. Talent transformation goes beyond just finding the right skills and numbers. It calls for investments to:

  • Make senior executives understand the technologies that drive their organization’s business
  • Focus on the development of top talent and adaptable learners
  • Upskill and reskill the existing workforce through connected learning journeys that blend the best of training and on-the-job opportunities

So, will technology be the glorious legacy that COVID-19 leaves behind for business? Our answer may not be an unambiguous ‘Yes’ or ‘No’, but one fact is clear. Technology will revolutionize every aspect of our economy. It is in our hands to shape this potential into opportunities and actual impact. To do so, however, businesses, governments, and society must join hands to create ‘purpose-driven


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